Best sellers
Current picks, all categories.
Stoves, firewood and pellets
delivered to your door
Stoves, inserts and fuel in stock at our Perth warehouse. Orders ship to the address on your order. Appliances and fuel pallets are left at kerbside.
Best sellers
The lines customers reorder most — mostly fuel pallets and stoves.
Promotions
Clearance stoves and end-of-run fuel pallets — prices on the product page.
Before purchase
Help choosing a stove
Send output, room size and flue details — we answer by email before you buy.
Order
Tracked delivery
Orders leave within 24 to 48 working hours. Tracking is emailed when the carrier collects.
After purchase
After-sales in the UK
Fault or missing part: we open a case with the manufacturer when the warranty applies.
We're hiring
Technician role based in Perth. You handle after-sales and installation questions on stoves and flue systems.
Apply by email : [email protected]
Subject line : Technician application, first and last name. Attach a CV and two or three sentences about your experience.
Frequently asked questions
Delivery, returns, warranties, orders.
Where do you deliver?
We ship to mainland United Kingdom addresses at checkout. Highlands, islands and other remote postcodes are accepted when the carrier can reach them; the cart shows the freight line for that postcode before you pay. Outside the UK, email [email protected] first with the product link and the full address.
Two freight scales. Stoves, inserts and accessories: shipping £35.99 incl. VAT, free from £350 of appliances (fuels never count toward that threshold). Firewood, pellets and compressed logs: never free delivery; freight scale is £19.99 for 1 pallet, £32.99 for 2, £44.99 for 3, then +£10.99 per extra pallet. The cart shows the exact amount before you pay. Orders ship from the UK.
Delivery is arranged by the carrier. Details: Delivery page.
What are the delivery times?
After payment we prepare the order within 24 to 48 working hours, not counting weekends and bank holidays. Orders paid after midday on Friday, and anything paid over the weekend, are usually picked on the next working Monday.
Once the carrier has the goods, allow about 7 to 9 working days on a standard run. Stoves, inserts and fuel pallets use heavier logistics: stock and weight matter, and so does whether a lorry can reach your gate. We email the tracking number when the carrier scans the parcel or pallet.
Can I pay on delivery?
No cash on the kerb: you pay by card on the site, and we ship once payment clears.
Many people are used to a local firewood merchant unloading and taking cash on the spot. That is a different trade. Here a carrier brings a pallet or parcel after you have already paid by card. The driver cannot take cash, cheques or a card machine.
Which payment methods do you accept?
Visa or Mastercard on the site checkout. Pay in full by card; the VAT-inclusive total is fixed before you confirm.
No cheques and no pay-on-delivery. We do not “hold” stock on a bank transfer. We do not take an extra payment after confirmation without asking you.
Where is this firewood or pellet pack sourced?
Not always the same country. When the supplier tells us origin, species, moisture and labels (ENplus A1, DINplus, PEFC and the like), we print them on the product page.
Some log and pellet lots are French or Belgian; others are packed elsewhere in Europe. We do not put “100% France” on the whole catalogue. If origin or grade is a deal-breaker for your stove or boiler, read the page or send the product link to contact@thestovecentre.com before you order.
Is this firewood dry enough to burn safely?
Our firewood and fuel lots are sold as Ready to Burn for UK domestic heating: dry enough to light cleanly and heat well when stored under cover. Moisture figures on the product page are the reference for that lot. Wet wood heats poorly and dirties the flue.
After delivery, keep the logs raised and dry. If the lot you receive looks clearly off versus the page, email us within 48 hours with photos and your order number so we can check it.
What unit am I buying (m³, kg, pallet, stere)?
The product page always states the packing unit: pallet, net weight, bag count, m³ or stere (stacked cubic volume used on some European lots). Log length changes how much space that unit takes: 50 cm logs stack differently from 33 cm, so check length against your stove door before you buy.
Check kg and carton or bag count before you add to cart; that is what lands on the truck. If the equivalence is unclear, send the reference to contact@thestovecentre.com and we confirm what will arrive.
Are the pellets ENplus A1 (or another grade)?
When a grade exists for that reference, it is on the product page. Most buyers look for ENplus A1 for domestic stoves and boilers; DINplus or other labels appear when the supplier provides them. Not every line carries the same mark, so match the page to your appliance manual.
Keep pellets dry after delivery. Damp storage ruins the fuel and can cause poor burns; that is not covered as a product defect.
How does pallet or stove delivery work?
After payment the order goes to a carrier. On pallets (firewood, pellets) and large appliances the driver usually phones to book a weekday slot so someone can receive the load.
Drop-off is as close as the vehicle can get: property boundary, entrance, firm driveway. We do not haul appliances upstairs or stack firewood in your woodshed for you. You need hard ground for a tail-lift or pallet truck. Tell us about a narrow gate, intercom-only access or a muddy track before you confirm. If access looks wrong after booking, email contact@thestovecentre.com with the tracking number and we help rebook where the carrier allows it.
Do I need to be there for delivery? What if I am out?
Someone must be able to take and check the parcel or pallet. On heavy shipments the carrier often phones to fix a window.
If nobody is there, a card or notice normally explains how to rebook or collect. A second attempt can cost extra depending on the carrier. Keep the notice and the tracking number. If nothing shows within 24 hours, write to contact@thestovecentre.com with your order number.
Customer reviews
Customer reviews
4,8out of 5
Feedback on stoves, pellets and firewood
Pellet stove arrived in good condition. Ground-floor delivery, packaging intact. First fire the following weekend.
Order placed on
Pellets as described. Garage delivery, clean pallets, nothing dented.
Order placed on
Dry firewood, clear invoice. We installed it ourselves — the shop supplied the goods only.
Order placed on
Secure payment
Encrypted payment (SSL). Your card details are not stored.
Home delivery
Free appliance delivery from £350 in the cart (firewood and pellets never count). Delivery policy.
45-day returns
You have 45 days after delivery to return an unused item — see our returns policy for exclusions.
Customer service
Reply by email, Monday to Saturday.
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